Qalb-e-Arab – Shipping Policy

Store Name: Qalb-e-Arab
Location: Dubai, UAE
Contact: +971 50 342 4521
Email: qalbearab@gmail.com

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1. Processing Time

• Qalb-e-Arab deals only in customized jewelry items.

• All customized or engraved items require 10–15 working days for production.
  

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2. Shipping & Delivery

• Delivery time after dispatch usually ranges from 4 - 5 working days, depending on the courier service.

• Customers must ensure their phone number is active for smooth delivery coordination.
  

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3. Shipping Charges

• Standard shipping charges apply and may vary depending on the courier service.

• Customers will be informed of the exact shipping charge at the time of order.

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4. Tracking Information

• A tracking number will be provided once the order is shipped.

• Qalb-e-Arab is not responsible for courier delays; however, our team will assist with tracking updates and support.

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5. Damage During Transit

• If an item arrives damaged, customers must report it within 24 hours of delivery.

• After verification, a free replacement will be provided.