Refund policy
Store Name: Qalb-e-Arab
Location: Dubai
Contact Number: +971 50 342 4521
Email: qalbearab@gmail.com
Return & Exchange Policy (15 Days)
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Customers can return or exchange any jewelry item within 15 days of purchase.
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The item must be in original condition, unused, and with all packaging, tags, certificates, and bills.
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Customized, engraved, or specially made items are not eligible for return or refund.
Refund Policy
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Refunds will be issued after the product is checked and approved by our quality team.
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Refund may take 3–7 working days to process.
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Refund method will be the same as the original payment method (unless agreed otherwise).
Exchange Policy
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Items can be exchanged within 15 days for another product of equal or higher value.
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If the new item has a higher price, the customer must pay the difference.
Damage or Defect
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If the item received is damaged or defective, customers must report it within 24 hours of delivery.
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A free exchange or full refund will be provided after verification.